CINDERELLA WARRANTY
All technical or warranty support will be provided by a local authorized dealer if available.
In terms of internet sales, if a local dealer is not available, Cinderella customers outside of local service areas are required to work with our technical support team to remedy any technical or warranty problems encountered. In these circumstances warranty covers parts only, shipping and labour is not included unless otherwise specified.
What does this Warranty cover?
This warranty covers defects in materials or workmanship in your Cinderella Incineration Unit on the terms, for the period and subject to the exceptions set out below.
What does this Warranty not cover?
This warranty does not cover normal wear and tear or damage caused by accidents (including fire, floods, hurricanes or Acts of God or nature), abuse, misuse, failure to follow manufacturer directions or improper maintenance. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How long does the Warranty apply?
This warranty lasts for a period of three (3) years from the original date of purchase. What will Cinderella Eco Canada Ltd. do?
If you submit a valid claim under this warranty, Cinderella Eco Canada Ltd. will either repair, replace or refund the purchase price of your Cinderella Incineration Unit, at its sole discretion.
How do I arrange a service?
To arrange a service, please click the appropriate product selection below:
Cinderella Incinerating Toilet Support:
Cinderella Freedom Incinerating Toilet
Cinderella Comfort Incinerating Toilet
For all other Cinderella technical inquiries please contact us at the information provided below.
Available service options are dependent on the country in which service is requested and may be restricted to the original State/Province in which the sale took place. Shipping charges may apply, depending on the location.
You may be required to furnish proof of purchase details when making a claim under this warranty. For further warranty information please refer to our web page: www.cinderellaeco.com
How does State/Province law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Please check your local laws.
The Cabin Depot
For support and service please call (844)-603-4743
email: support@thecabindepot.com
The Cabin Depot™ is pleased to offer free shipping on select items, and adheres to the following policy:
- Free shipping applies to standard residential or business addresses only. Remote locations are excluded, see below for examples.
- Smaller parcel orders will ship by USPS, FedEx, UPS, or similar.
- Larger palletized orders such as wood stoves, appliances, batteries, Cinderella incineration toilets, and solar panels will ship by reputable 3rd party trucking companies with residential liftgate and appointment services included.
- Tracking information will be uploaded to our website as soon as it becomes available, at which time customers will receive a notification and can track their order progress. Note that some gmail or hotmail users may have our confirmations misidentified as spam, so we suggest checking your junk folder before contacting us.
- The Cabin Depot™ uses 3rd party carriers and trucking companies, therefore cannot guarantee exact delivery dates under any circumstances. Customers with specific delivery date requirements should contact our shipping department who can review available options.
- Our shipments leave our dock in perfect condition. The carrier or trucking company is fully responsible to deliver orders damage-free and are fully responsible for any delayed or lost shipments.
- Due to increasing fuel and operating costs, trucking companies are now charging additional fees to deliver to some locations in the USA which unfortunately may not be covered under our free shipping policy. The Cabin Depot™ reserves the right to notify the customer of any additional shipping or handling charges if necessary to deliver to the address provided. If notified of any additional charges, the customer has the right to modify or cancel the order for a full refund.
DELIVERY TO REMOTE LOCATIONS
Our shipping team have managed deliveries to some of the most remote locations in North America. If you live in a remote location, we encourage you to contact us before placing your order so we can review delivery options with you in advance of your purchase.
For any questions regarding this shipping policy or quotes please contact us:
Email: quotes@thecabindepot.com
Call: 1-844-603-4743 and select option #2
